Question 1

What format are the ebooks in?

Accepted Answer

All ebooks are delivered as PDF files. You can read them on any device that supports PDF, including computers, tablets, and smartphones.

Question 2

Can I download immediately after purchase?

Accepted Answer

Yes! Once payment is complete, your ebook is instantly available for download in My Library. Physical products will be shipped after order preparation.

Question 3

Is there a limit on how many times I can download?

Accepted Answer

There is no download limit. You can re-download your purchased ebooks from My Library at any time.

Question 4

How long does shipping take for physical products?

Accepted Answer

Physical products are dispatched within 1–2 business days after payment confirmation and typically arrive within 1–3 days after shipping (may vary by carrier). You can track your order status on the My Orders page.

Question 5

Is shipping cost included in the price?

Accepted Answer

Shipping costs are shown at checkout. Depending on the product, shipping may be free or charged separately.

Question 6

How do I request a refund?

Accepted Answer

Ebooks can be refunded within 7 days of purchase if not yet downloaded. Physical products can be exchanged or refunded within 7 days of receipt if unopened and unused. Please see the Refund Policy page for full details.

Question 7

Do I need to create an account to purchase?

Accepted Answer

Yes, an account is required to purchase ebooks and products. You can sign up quickly with your email address or a Google account.

Question 8

Can I print the ebook?

Accepted Answer

Printing for personal use is permitted. However, reproduction or distribution for commercial purposes is prohibited under copyright law.

Question 9

Who do I contact if I have questions about my purchase?

Accepted Answer

Please email us at junominu@gmail.com and we will get back to you as soon as possible.

Question 10

Is the newsletter subscription free?

Accepted Answer

Yes, the newsletter is completely free. You will receive updates on new ebook releases, new products, and helpful parenting and therapy tips. You can unsubscribe at any time.

Question 11

Can I apply the programs in the ebooks directly to my child?

Accepted Answer

Our ebooks are written by professionals and grounded in clinical expertise, but the right approach may vary depending on your child's individual needs. For important decisions, we recommend consulting your child's therapist or physician.

Question 12

What payment methods are accepted?

Accepted Answer

PayPal is available for international orders. Korean orders can be processed via Toss Payments, supporting credit cards, debit cards, and popular quick-pay services (KakaoPay, NaverPay, TossPay, etc.).

FAQ